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Legal Agreement

Terms of Service

Please read these terms carefully before using our healthcare platform and services.

Last updated: January 15, 2024
Version 3.0

Acceptance of Terms

These Terms of Service ("Terms") govern your use of the HealthCare Platform website and mobile applications (the "Service") operated by HealthCare Platform Inc. ("us", "we", or "our").

Our Service provides a platform that connects patients with healthcare providers for appointment booking, telemedicine consultations, and healthcare management. By accessing or using our Service, you agree to be bound by these Terms.

User Responsibilities

Account Management

  • Provide accurate and complete information during registration
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized account access
  • Update your information promptly when changes occur
  • Use only one account per person

Platform Usage

  • Use the platform only for lawful healthcare purposes
  • Respect the privacy and rights of other users
  • Follow all applicable laws and regulations
  • Provide honest and accurate medical information
  • Attend scheduled appointments or cancel with proper notice
Medical Services & Disclaimers

Service Limitations

  • Platform facilitates connections but doesn't provide medical advice
  • Not intended for medical emergencies - call 911 immediately
  • Doctors are independent contractors, not our employees
  • We don't guarantee specific medical outcomes
  • Telemedicine has limitations compared to in-person care

Professional Responsibility

  • Healthcare providers are responsible for their medical decisions
  • Patients must follow their doctor's instructions
  • Second opinions should be sought when appropriate
  • Prescription and treatment decisions are solely the doctor's
  • Medical records accuracy depends on information provided
Prohibited Activities

Misuse of Platform

  • Impersonating healthcare professionals or patients
  • Sharing false or misleading medical information
  • Attempting to hack, disrupt, or damage the platform
  • Using the platform for illegal drug activities
  • Harassing, threatening, or abusing other users

Content Violations

  • Posting inappropriate, offensive, or harmful content
  • Sharing copyrighted material without permission
  • Distributing spam, malware, or malicious links
  • Violating patient privacy or confidentiality
  • Engaging in fraudulent billing or insurance practices
Liability & Limitations

Platform Limitations

  • We provide the platform 'as is' without warranties
  • No guarantee of uninterrupted or error-free service
  • Not liable for medical malpractice by healthcare providers
  • Limited liability for technical issues or data loss
  • Users assume risks associated with telemedicine

Indemnification

  • Users agree to indemnify us against claims arising from their use
  • Healthcare providers responsible for their professional liability
  • Patients responsible for providing accurate medical information
  • Third-party claims related to user conduct are user's responsibility
  • Legal fees and damages may be user's responsibility

Payment Terms & Billing

Payment Processing: All payments are processed securely through our certified payment partners. We accept major credit cards, debit cards, and HSA/FSA cards.

Billing: You will be charged for services at the time of booking or service completion. Subscription fees are billed monthly or annually as selected.

Refunds: Refund policies vary by service type and are detailed in our separate Refund Policy. Generally, cancellations made 24+ hours in advance are eligible for full refunds.

Termination

By You: You may terminate your account at any time by contacting our support team or using the account deletion feature in your profile settings.

By Us: We may terminate or suspend your account immediately if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.

Effect of Termination: Upon termination, your right to use the Service will cease immediately. We may retain certain information as required by law or for legitimate business purposes.

Contact Information

If you have any questions about these Terms of Service, please contact us:

legal@healthcare.com
Legal Department
123 Health Street, Medical City, MC 12345